Privacy Policy

Commitment to Privacy

We understand how concerned you are with protecting your privacy online. At the South Durham Enterprise Agency we are equally concerned. We can assure you that all of your personal information, including your credit card details and personal details, are treated with the highest standard of confidentiality and security. We do this to ensure your online safety and protection when using our online services.

What Information Do You Gather About Me?

It is sometimes necessary for us to store your personal information so that we can provide you with the South Durham Enterprise Agency services you have requested. We do not collect personal information without your knowledge. We do not sell, rent or give your personal information to any 3rd party without your prior permission and only if it is in relation to the service we offer. We endeavor to only ask for the information as is appropriate to the service requested. Examples of personal information we ask you to provide include your full name, e-mail address, home address and phone number.

The services offered by the South Durham Enterprise Agency do require you to provide us with personal information from time to time and this policy outlines how we collect your information and how we then use your information. By making use of the the South Durham Enterprise Agency online services, you accept the policies outlined in this Privacy Policy.

If you have any questions or concerns about our Privacy Policy, please contact us via e-mail at Write to us at South Durham Enterprise Agency, Enterprise House, Harmire Enterprise Park, Barnard Castle, County Durham, DL12 8XZ. Or, phone us on 01833 696 600.

What information do we ask for and when?

We do not need any personal information if you only wish to browse our website. If you make an enquiry or subscribe to our newsletter, we will require you to provide more detailed personal information. Information required would include phone number and email address.

What personal information is displayed on the website?

No personal information will be displayed on the website.

Who do we share your data with?

We only share customer information within the South Durham Enterprise Agency and only to improve your experience.

The South Durham Enterprise Agency does not sell, rent or give information about you to unrelated third parties for them to use for themselves or anyone other than the South Durham Enterprise Agency without your prior permission. However, we may disclose aggregate customer information (such as number of visits) to advertisers or other third parties.

Contacting the South Durham Enterprise Agency Customer Service

If you contact the South Durham Enterprise Agency customer service, we will use your name, e-mail address and phone number to answer your question or solve your problem quickly. On occasion, we may contact you later to verify information or to check on the quality of your Customer Service contact with the South Durham Enterprise Agency. We will not add your e-mail address to any mailing list if you contact customer service.

Legal requests

We may release customer account or other information if we're advised that release is necessary to comply with the law, or to protect the rights, property and safety of the South Durham Enterprise Agency, our customers or others. This may include the exchange of information with companies and organisations or law enforcement for loss prevention and credit risk reduction.